Take some responsibility, and KICK BUTT in your business!
Taking responsibility doesn’t sound exciting. It doesn’t even sound that impressive or impactful, does it? WELL, IT IS!
This is one more of those seemingly “little things” that I teach you in coaching. Remember, there is NO ONE MAGIC BULLET! You MUST do all of these little things consistently to get the incredible results you deserve. Below are two examples of situations where you can apply personal responsibility/accountability to get better results, although there are thousands more:
1. With customers/clients:
Apologizing (AFTER you’ve listened fully and completely) to a client is very important. It shows that you take responsibility for the situation they’ve experienced with your company/your team. Be clear that you are responsible for rectifying the situation, and make it right. Turning un unhappy customer into a raving fan is a fantastic way to get great online PR. Usually, the loudest ones (or the ones who post the most online reviews) will also post a POSITIVE review after you “fix things” (ie. take responsibility) for them.
2. With staff, during disciplinary/coaching meetings:
It may seem counter-intuitive—or just plain wrong—to apologize to an employee who has royally screwed up. My answer to you on that is, “well, it WORKS, so let’s do it.” The truth is, there IS always something you could have done better with an employee, and you just have to find it, apologize for it, and start the conversation. A disciplinary conversation that starts like this:
“Sally, we’re here to talk about your performance this month. I’d like to start by apologizing for leaving your performance review for so long. In the future, I will do these on time, and you will have more timely feedback.”
… will end up going a lot better than a conversation that starts like this:
“Sally, your performance is poor. What are you going to do to improve it?”
Taking responsibility and “starting with sorry” is a very powerful way to lower an employee’s defensive walls, and show that you are involved and invested in your employee’s performance. This works in any difficult conversation: start with sorry, and the walls of defensiveness come crashing down.
Get excited to find some situation you can own this week and make it right by taking responsibility!
If you feel you need some help to make your company more successful and more enjoyable, contact TMH Business Coaching today for a confidential, free, no-obligation consultation to propel you forward. Also, please feel free to add yourself to our weekly coaching tips email!