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During the COVID-19 pandemic there have been so many people scared, hurt, upset, angry, or worse. There have been so many people not putting their best selves forward. There have been so many business owners who have not been showing up as the best leaders and providing intentional management—which creates a less-than-optimal customer experience, because…

Have you been frustrated with the results you’re getting in one or more areas of your life? What skills would you need to improve that area of your life (let’s say it’s your business)? How many hours per week do you spend developing those skills you need to improve that area? I may have broken…

I know you’ve dealt with a customer who was just the worst. We all have. And I’m here to let you know that I sympathize, I get it, and… it doesn’t matter if they’re right or wrong. Your business exists to serve your customers. The bar is incredibly low for customer service, as noted in…

I was thrilled to come across this great video from Shawn Achor last week. It was a great reminder that no amount of success will make us happy, BUT gratitude and being happy will make you successful! Here’s that awesome video:   And here is a related article on why being happy will make you…

Focus on one goal at a time. This one paradigm shift changed my life in so many good ways. The Russian proverb “If you chase two rabbits, you will not catch either one” teaches us that trying to achieve two things at once will be unfruitful. If you’re anything like me, you might be picturing…

Over the past few years I’ve been experimenting with a new technique for problem solving. I’ve taken my attention away from the problem instead of focusing on it. I’ve forced myself to think about other things that feel good easily to me. I’ve disciplined myself to focus only on the things that make me feel good.…

Most of the time, I write my weekly coaching tips email on Friday and schedule it for early Monday morning, but last week, I didn’t feel like it—so I didn’t! No, I am not losing my mind, I am (and have been for years) experimenting with a whole new way of living my life and business.…

You may have noticed that some business owners are full of anger, resentment, fear, and unrest right now. I do feel empathy and compassion for them, but the truth is that they are not preparing for survival of the fittest. They are not preparing for a great year of business. They are not getting ready…

It is important to recognize what works and what hurts during COVID-19. I’ve been watching myself and thousands of other business owners over the last month as we became enveloped by COVID-19. And if I’m being honest, and you know I always am, it wasn’t always pretty, especially when I examined the way I’ve been…