Have you ever been frustrated with a team member, and felt unable to communicate clearly with each other to move forward together? We all have! Here are 6 ways to have a positive conversation with successful, productive, kind, and compassionate outcomes.
1. Determine the common goals for the conversation; the common outcomes you both desire.
Examples are:
A. A happy work environment for all.
B. The very best experience for your clients.
C. That everyone feels heard, and valued.*Make sure you both agree on the desired outcomes!
2. Start with “I’m sorry.”
Find something to apologize for. I guarantee there is something as a leader you can always do better. When you apologize for everything you can take responsibility for, your team member really appreciates it, no longer feels scared/threatened, and most often will also apologize for their part in what’s going on! *Please note, the point is not to get the employee to apologize! That is just often when it happens.
3. Remember the 3 Bs:
Be kind.
Be calm.
Be compassionate.
4. LISTEN with the possibility of having your mind changed.
5. Repeat back what you think you heard, to make sure you understand correctly.
6. Redirect the conversation back to those desired outcomes as often as possible, until both parties feel heard, and you have found a way to achieve those desired outcomes.
Remember that it doesn’t always have to be a challenge. The more you practice, the easier these conversations will become! Hopefully these 6 ways to have a positive conversation are helpful for your next conversation with an employee or business partner.
For more tips on having conversations with your employees check out this other article from our blog.
