How To Make Your Staff More Productive
I usually don’t give leadership advice about “making your staff” do anything—it’s usually about you being a good leader. This case is no exception; below are the things you can do to make your staff more productive…. See what I did there? Enjoy. This link describes how employees that feel appreciated are critical to a…
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Marketing Magic
This one marketing practice makes all the difference in the world, and on your bottom line: ASK YOUR CUSTOMERS WHERE THEY HEARD ABOUT YOU! Please do this for yourself to achieve some real marketing magic! If you’re thinking, “Oh Kelli-Rae, I already do this,” make SURE your team is actually doing it for every single…
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How To Prioritize Your Gigantic To-Do List
Let’s get you less overwhelmed with that to-do list! In fact, let’s crush it! As business owners, you and I are always putting out fires—but we don’t have to! There is a better way to run a business—and a better way to look at your to-do list(s). If you can organize all of your sticky…
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Stop Working So Hard, Take More Time Off, and Make More Money
How much time off did you take this summer? Are you happy with it? Are you happy when you’re at your business? These two things are more closely correlated than you might think! The “Take More Time Off” Experiment A few of my clients and I experimented with several taking more time off than usual…
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Five Reasons You Need To Raise Your Prices
You’ve probably heard this before, but if you’re providing the BEST product or service possible, you need to raise your prices. I’ve been working with high-end coaches for six years (and by this, I mean I have been receiving the coaching/being the client along with also providing coaching to my clients), and every single one…
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What an Awesome Business SHOULD Look Like
How much time off do you take each week? How many fun things do you do? How many times a week do you say, “Ahhhh, I love my life!” How much do you really LOVE your business? Your awesome business should make all these things happen—if the answer to those questions is not at least…
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I Absolutely Lost It Last Week. Thank Goodness I Have A Perfect Team!
My mom has been telling me forever that “no one is perfect.” Yet somehow, it took me 37 years to really get that I will never be perfect. This realization came on the heels of me having a temper tantrum in front of my leadership team last week. Yes, I’m talking a real-live-toddler-kind-of-tantrum. That’s exactly…
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Intentional Management: The Best Competitive Advantage
During the COVID-19 pandemic there have been so many people scared, hurt, upset, angry, or worse. There have been so many people not putting their best selves forward. There have been so many business owners who have not been showing up as the best leaders and providing intentional management—which creates a less-than-optimal customer experience, because…
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Two Important Questions For Instant, Life-Changing Results!
I have two important questions for you that will dramatically improve the results you’re getting as a leader, and as a human being. Who do you want to be? What three characteristics best describe this person? How do you want to feel? The Reason We Do Everything The reason I ask you who you want…
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Frustrated With Your Results? Focus on the Area You Want To Improve
Have you been frustrated with the results you’re getting in one or more areas of your life? What skills would you need to improve that area of your life (let’s say it’s your business)? How many hours per week do you spend developing those skills you need to improve that area? I may have broken…
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It Doesn’t Matter If The Customer Is Right, You Must Serve Your Customers
I know you’ve dealt with a customer who was just the worst. We all have. And I’m here to let you know that I sympathize, I get it, and… it doesn’t matter if they’re right or wrong. Your business exists to serve your customers. The bar is incredibly low for customer service, as noted in…
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Success Won’t Make You Happy, But Being Happy Will Make You Successful
I was thrilled to come across this great video from Shawn Achor last week. It was a great reminder that no amount of success will make us happy, BUT gratitude and being happy will make you successful! Here’s that awesome video: And here is a related article on why being happy will make you…
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