1. Get real!
So many of us talk to others about a challenging employee, instead of talking TO the employee about themselves. It’s really not fair to expect someone to change their behaviour or results if you don’t make it very clear and straight-forward for them. Don’t bite your tongue, and walk away only to “vent” to someone else. Get real in the moment and tactfully find a way to tell that employee what you’re really feeling, such as: “I feel that you need to work on your communication; attitude; finishing what you’ve started; etc.”
2. Use your tools
3. There must be consequences
When you tell an employee something is unacceptable, and even if you use your tools, but no consequences result, you will not see positive changes. In fact, you may even LOSE good employees with this type of situation, because good employees see you letting that difficult employee “get away with it”. Solution: implement progressive discipline, and use a verbal warning for the first offence, a written warning for offence 2 and 3, and terminate the employee if the behaviour still continues. You should always remain kind, calm and supportive, but if an employee is not willing to get on board with your culture, your goals, your mission and WHO YOU ARE as a company, you must implement consequences – in the form of progressive discipline. Your progressive discipline policy should be introduced to all staff when they are hired, along with your other policies.
In most cases, you will solve your problem AND become closer with the person you choose to have a conversation with. Remember, if you don’t have the conversation, you can’t expect things to change.